Shipping & Returns Policy

Shipping & Returns Policy

Last updated: 7/24/2026

Thank you for shopping with Shipwreck Deals. Please read this Shipping & Returns Policy before purchasing a Shipwreck Deals Mystery Box.

By placing an order, you agree to the policy below.

Mystery Box Shipping:

Shipping and handling are included for the lower 48 states and Washington, D.C. Shipwreck Deals does not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, military addresses, or international addresses.

If an order is placed using an address outside our current shipping area, Shipwreck Deals may cancel the order and issue a refund.

Processing Time:

Orders are typically processed within 2 to 5 business days.

Processing time may vary depending on order volume, inventory availability, holidays, weather, or other circumstances outside our control.

Once your order has shipped, delivery time will depend on the shipping carrier and destination.

Shipping Confirmation and Tracking:

When your order ships, you may receive a shipping confirmation email with tracking information if tracking is available.

Please allow time for the carrier to scan and update the tracking information.

Shipwreck Deals is not responsible for carrier delays after an order has been shipped.

Shipping Address Responsibility:

Customers are responsible for entering a complete and accurate shipping address at checkout.

Shipwreck Deals is not responsible for orders delayed, returned, lost, or misdelivered because of an incorrect or incomplete shipping address provided by the customer.

If a package is returned to Shipwreck Deals because of an incorrect address, failed delivery attempt, or other customer-related issue, Shipwreck Deals will review the situation and determine whether reshipping is possible. Additional shipping charges may apply if reshipping is approved.

Mystery Box Product Notice:

Shipwreck Deals Mystery Boxes are surprise products. Product photos are examples only and are not an exact representation of what you will receive.

Each Mystery Box is packed based on available inventory at the time the order is prepared. Contents may vary from box to box and may include a mix of packaged goods, open-box items, overstock merchandise, returned goods, shelf pulls, unclaimed or undelivered mail items, liquidation inventory, unopened packages, or other resale finds.

Shipwreck Deals does not guarantee specific items, brands, categories, colors, sizes, item counts, styles, or retail value unless clearly stated in the product listing.

The mystery is part of the experience.

18+ Mystery Box Notice:

Shipwreck Deals Mystery Boxes are intended for adults 18 years of age or older.

Because Mystery Boxes may include random, unopened, returned, overstock, unclaimed, undelivered, or mixed resale inventory, the contents are not curated for children or minors.

Some items may be intended for adult use, mature audiences, or adult household use. Shipwreck Deals does not intentionally include illegal, hazardous, controlled, or prohibited products, and does not intentionally curate boxes around adult-themed items. However, because some items may arrive sealed, unopened, or unidentified before packing, Shipwreck Deals cannot guarantee that every item will be suitable for children, minors, or all households.

Customers are responsible for reviewing all items after delivery before giving, sharing, or allowing access to children or minors.

If you are purchasing a Mystery Box as a gift, you agree that the box should be opened and reviewed by an adult before being given to anyone under 18 years old.

By placing an order, you confirm that you are at least 18 years old or are purchasing with the involvement and supervision of a parent or legal guardian.

Final Sale Policy:

Because Shipwreck Deals Mystery Boxes are surprise products, all Mystery Box sales are final.

Shipwreck Deals does not accept returns, refunds, or exchanges based on:

- Personal preference

- Dislike of the items received

- Duplicate or similar items

- Expected retail value

- Item category

- Brand preference

- Style preference

- Color preference

- Size preference

- The surprise nature of the box

- Adult-use suitability

- Items not being appropriate for children or minors

By purchasing a Shipwreck Deals Mystery Box, you understand that the contents are random and may not match your personal preferences or expectations.

Damaged, Incorrect, or Problem Orders:

Shipwreck Deals carefully prepares packages before shipping. However, damage can sometimes occur while a package is in the possession of the shipping carrier.

If your order arrives damaged, you must email Shipwreck Deals within 3 days of delivery so the issue can be reviewed.

Damage claims must include:

- Order name or order number

- Brief description of the issue

- Clear photos or video of the damaged item

- Clear photos of the outside packaging

- Clear photos of the inside packaging and packing materials

- Photos of the shipping label, if available

Customers must keep the original box, packaging materials, shipping label, and damaged items until the issue has been fully reviewed. The shipping carrier may require inspection, photos, or additional information before a claim can be processed.

Shipwreck Deals may file or coordinate a shipping carrier claim when appropriate. Customers agree to cooperate with any claim process by providing requested photos, information, or access to the damaged package if required by the carrier.

Approved claims may result in a refund, replacement if available, or store credit, depending on the situation. Submitting a damage claim does not guarantee a refund, replacement, or store credit.

Shipwreck Deals is not responsible for damage caused by customer misuse, failure to follow product instructions, normal packaging wear, minor cosmetic packaging damage, or damage reported after the 3-day claim window.

If the wrong Mystery Box size is shipped, or if Shipwreck Deals determines there is a serious issue with an order, Shipwreck Deals will review the situation and decide whether a refund, replacement, or store credit is appropriate.

Lost, Stolen, or Delayed Packages:

Once a package is handed over to the shipping carrier, Shipwreck Deals is not responsible for carrier delays, lost packages, stolen packages, or delivery issues outside our control.

If tracking shows that an order was delivered, but the customer cannot locate the package, the customer should check with household members, neighbors, the delivery location, and the shipping carrier.

Shipwreck Deals may assist where possible, but we cannot guarantee replacement or refund for packages marked delivered by the carrier.

Unavailable or Unfulfilled Orders:

If Shipwreck Deals cannot fulfill or ship an order, Shipwreck Deals will contact the customer and issue a refund for the unavailable or unshipped item.

Local Pickup:

Local pickup may be offered for certain Mystery Boxes or special drops if clearly stated by Shipwreck Deals.

Customers must wait for confirmed pickup instructions before arriving for pickup.

If local pickup is not offered on a specific Mystery Box, the order will be handled through standard shipping according to this policy.

Contact:

For questions about shipping, returns, damaged orders, or order issues, please contact:

[email protected]