No. The product photos are examples to help show the mystery box experience and are not an exact representation of what you will receive.

The products, brands, categories, colors, sizes, styles, quantities, and retail values inside your box can vary depending on the inventory available when I pack it.

The surprise is part of the treasure hunt, and I truly appreciate you trusting me to pack something fun for you to discover!

Yes. Shipping and handling are included in the Mystery Box price for customers in the lower 48 states and Washington, D.C.

At this time, Shipwreck Deals does not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO or military addresses, or international destinations.

I appreciate every order and love being able to send these treasure chests out to customers across the country!

Orders are typically processed within 2 to 5 business days.

Once your Mystery Box is on its way, delivery time will depend on the shipping carrier and your location. Tracking information will be provided when available so you can follow your treasure as it makes its way to you.

Thank you for your patience while I get your box packed and ready to set sail!

Because every Mystery Box is unique and the surprise is part of the experience, Mystery Box sales are final.

Returns, refunds, and exchanges are not offered because of personal preference, duplicate or similar items, expected retail value, brand, category, style, color, size, or simply not liking a particular item inside the box.

I want every customer to have fun with the experience, so please make sure you are comfortable with the mystery before placing your order. I genuinely appreciate your support!

Please contact Shipwreck Deals within 3 days of delivery so I have the opportunity to review what happened and help make things right.

For damaged items, please include your order information, a description of the problem, and clear photos or video of the item, packaging, packing materials, and shipping label when available.

Depending on the situation, an approved claim may result in a replacement, refund, or store credit.

I appreciate you reaching out and giving me the opportunity to review the issue with you.

Your Mystery Box order is confirmed once checkout is completed and your payment has been successfully processed.

If your payment is declined, your bank or card issuer may have rejected the transaction. You can try another payment method or contact your card issuer for more information.

If your order shows as pending, please wait for confirmation that the payment was successful before assuming the purchase is complete.

I know payment issues can be frustrating, so please reach out if you have questions about the status of your Shipwreck Deals order.

No. Adding a Mystery Box to your cart does not reserve it.

Mystery Boxes are available in limited quantities, and your box is not secured until checkout is completed and payment has been successfully processed.

Some drops can move quickly, so if you find the chest you want, I recommend completing your order while it is still available.

Thank you for being part of the treasure hunt!

The First Dibs Crew is the Shipwreck Deals email list for customers who want to hear about new Mystery Box drops, special events, store updates, and other treasure-hunt news.

Being part of the crew means you will be among the first to hear when something new is ready, giving you an early opportunity to see what has washed ashore.

It does not guarantee that a particular Mystery Box will still be available, so when you get a First Dibs email, take a look while the treasure is still there!

I am incredibly grateful to everyone who joins the crew and supports Shipwreck Deals.

Shipwreck Deals Mystery Boxes are intended for adults 18 years of age and older because the contents are random and are not specifically selected or safety-reviewed for children.

If you purchase a Mystery Box as a gift for someone under 18, please have an adult open and review all contents before giving any items to the child.

Thank you for helping us keep the mystery-box experience fun and responsible for everyone.